30 Days to Decide: Money-Back Guarantee

Our 3D peel and stick wall tiles are standard products, sold in packs of self-adhesive tiles. You have 30 days from the day you receive your order to send back any unopened, uninstalled packs for a full refund.

30-Day Return Conditions

To be accepted, a pack must be:

• unopened, in its original, intact packaging;
• uninstalled: no tile may have been applied to a wall or had its adhesive backing removed;
• complete and in resalable condition.

If you ordered several packs, you can return only the packs that are still sealed, and we will refund them.

Our tip: open one pack first and try a small area before opening the rest. If you don't love the look, you can still return the sealed packs.

14-Day Right of Withdrawal (EU Customers)

If you live in the European Union, you also have a legal right of withdrawal of 14 days from the day you receive your order, without having to give a reason (Articles L.221-18 et seq. of the French Consumer Code). Our 30-day guarantee is in addition to this right and does not replace it.

You may inspect the tiles as you would in a store. However, a tile that has been installed, had its adhesive backing removed, or been stuck and then peeled off can no longer be resold, and you may be held liable for the resulting loss in value.

How to Return an Item

1. Email us at contact@tilebliss.com with your order number, the packs you want to return, and the reason for the return.
2. We will reply within 24 to 48 business hours with the return address and a case number.
3. Ship the package with tracking and keep your proof of shipment.

Packages returned without prior approval cannot be processed.

Return Shipping Costs

Return shipping costs are paid by the customer, except when the product is defective, damaged, or does not match the order. In that case, TileBliss covers all costs.

Refunds

Once we have received and checked the returned packs, your refund is issued within 14 days at most, to the payment method used for the order. The refund covers the full price of the returned packs; since shipping is free, no shipping fee was charged on your order.

Damaged on Arrival or Defective Tiles

A tile that arrived cracked, bent, or scratched, adhesive that won't stick, or a pack that is incomplete? Email photos of the affected tiles and the packaging to contact@tilebliss.com with your order number, ideally within 48 hours of delivery. After reviewing the photos, we will send you a replacement or give you a refund, at our expense.

You are also covered by the legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code) for 2 years, and by the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).

What Is Not Covered

Without prejudice to your statutory rights, replacements and refunds do not apply to damage caused by installation that does not follow our guidance, including:

• installation on a surface that is not smooth, or is porous, damp, dusty, or greasy;
• outdoor installation;
• installation directly behind a cooktop or near an open flame;
• exposure to direct, prolonged running water, unless the product page states otherwise;
• damage that occurs while removing the tiles, or cleaning with abrasive products.

Order Cancellation

As long as your order has not shipped, you can cancel it free of charge by emailing contact@tilebliss.com.

Contact

Email: contact@tilebliss.com — WhatsApp: +33 7 56 88 21 12 (messages only)

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To:
Abdellah El Moufid — TileBliss
10 rue de Provence
87220 Feytiat
France
Email: contact@tilebliss.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

• Ordered on (*) / received on (*): …………………………
• Name of consumer(s): …………………………
• Address of consumer(s): …………………………
• Signature of consumer(s) (only if this form is submitted on paper): …………………………
• Date: …………………………

(*) Delete as appropriate.