TileBliss sells 3D peel and stick wall tiles online. This policy explains what data we collect when you visit the site or order your tile packs, and how we protect it.

Data Controller

The controller of the data collected on tilebliss.com is Abdellah El Moufid, 10 rue de Provence, 87220 Feytiat, France — SIRET 994 612 109 00011.

Contact: contact@tilebliss.com

Data We Collect

• Identity and contact details: first and last name, mailing address, email address, phone number.
• Order data: packs ordered, amounts, purchase history, shipping and billing addresses.
• Payment data: processed directly by our payment providers. We never store full card numbers.
• Technical data: IP address, browser and device type, pages viewed, collected through cookies.
• Communications: the content of your messages when you contact us, including any photos you send (for example, of a tile damaged in shipping).

Purposes and Legal Bases

• Processing and delivering your orders — performance of a contract.
• Providing customer service and handling returns — performance of a contract.
• Meeting our accounting and tax obligations — legal obligation.
• Sending marketing communications — consent, which you can withdraw at any time.
• Measuring site traffic and preventing fraud — legitimate interest.

Recipients

Your data is shared only with the service providers needed to fulfill your order: Shopify (store hosting), payment providers, carriers and, where applicable, our email marketing and analytics tools. We never sell your data to third parties.

Transfers Outside the European Union

Some of our service providers are located outside the European Union. These transfers are governed by the European Commission's standard contractual clauses or by an adequacy decision.

Retention Periods

• Order data and invoices: 10 years (accounting requirement).
• Customer account: until it is deleted, then after 3 years of inactivity.
• Prospects and newsletter: 3 years after the last contact.
• Cookies: 13 months maximum.

Your Rights

Under the GDPR and the French Data Protection Act (loi Informatique et Libertés), you have the right to access, rectify, erase, restrict, object to, and port your data, as well as the right to set instructions regarding your data after your death.

To exercise these rights, email us at contact@tilebliss.com. We respond within one month. We may ask for proof of identity.

You may also file a complaint with the CNIL (French data protection authority): 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — cnil.fr.

Cookies

We use cookies that are strictly necessary for the site to work (cart, session, security) and, with your consent, cookies for analytics and personalized advertising. You can change your choices at any time through the cookie banner or your browser settings.

Security

The site is protected by an SSL certificate. Our service providers apply appropriate technical and organizational measures to protect your data from unauthorized access.

Minors

Our services are not intended for people under 16. We do not knowingly collect their data.

Changes

This policy may be updated. The version that applies is the one published on this page.